Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: 23rd April 2026

At Multisoft Technologies, we are committed to providing high-quality software development services and ensuring complete customer satisfaction. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Advance Payment

A minimum 50% advance payment is required before the commencement of any software development, website development, mobile application, blockchain, or custom software project.

2. Refund Policy

• Once project development has started, the advance payment is non-refundable.
• If Multisoft Technologies is unable to deliver the agreed project solely due to our fault, the client may be eligible for a refund after review.
• No refund will be provided for custom development, additional modules, integrations, or feature requests once work has commenced.
• Payments made for domain registration, web hosting, SSL certificates, third-party APIs, software licenses, payment gateways, SMS services, or other third-party services are non-refundable.

3. Cancellation Policy

• The client may cancel the project before development begins.
• In such cases, the advance amount will be refunded after deducting a 10% administrative and processing fee.
• Once development has started, the project cannot be cancelled and no refund will be issued.

4. Support & Maintenance

Every eligible software project includes 1 Year of Free Technical Support from the date of final delivery. After the free support period, support and maintenance services will be available under an Annual Maintenance Contract (AMC) at applicable rates.

5. Dispute Resolution

We believe in resolving all disputes through mutual discussion and good faith. If a resolution cannot be reached, the matter shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

6. Contact for Refund & Cancellation